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OUR CUSTOMER SUPPORT TEAM IS ALWAYS READY TO HELP
AND STRIVE TO RESPOND TO YOUR QUESTIONS AS SOON AS POSSIBLE.

For information about how we ship and the payment methods we accept, please visit our Shipping and Payment FAQ page, which answers your most frequently asked questions.

For any queries relating to information about your current order, or the status of your payment and delivery, please refer to some useful resources below before contacting us:

HOW TO CHECK YOUR PAYMENT OR DELIVERY STATUS

PAYMENT STATUS

Your credit card will not be charged immediately after your purchase. It can take between 2 hours and 2 days for a credit card or PayPal payment to be verified, but typically we process and clear payments within 1-2 days.

Click the button below to check whether your payment is still pending verification, has been declined, or whether it has already been approved successfully.
DELIVERY STATUS

Once the payment is received, we process and dispatch your order within 2-5 working days.

Click the button below to check whether your order has been packed and is ready to be dispatched from our warehouse, or if it is already in the process of being shipped. If your previous order was confiscated by customs, you can also check the delivery status of the items that are being reshipped.

HOW TO TRACK YOUR ORDER

Once you’ve paid for your order, and our warehouse has dispatched it, your tracking code will become active within 2-5 days.

Keep an eye on your delivery’s progress on AFTERSHIP.COM, whether it’s being shipped locally or internationally. For deliveries within the USA, or for imported products that have arrived at US customs, track your order on USPS.COM

CAN’T FIND YOUR TRACKING CODE?

Once you’ve paid for your order, and our warehouse has dispatched it, your tracking code will become active within 2-5 days.

Check your email to find your tracking code: Log in to the website to find your tracking code
Our system will automatically email the tracking code to the email address you registered with. Log in to your account on our website and navigate to My Account > Order History where you will find your tracking code.

WE WELCOME YOUR INPUT AT ROIDSCHAMP.COM!

Please send us a message directly by submitting your contact details and message via the contact form below,
or simply click the button and we will get back to you as soon as possible!

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Our office hours:
8:00 am – 6:00 pm EST
Mondays to Fridays

Messages are usually responded to within 48 business hours, so please be aware that if you submitted your inquiry on a Friday, you may only get a response by Monday.